Core Unavailable - Broadband Offline/Inactive
Incident Report for Big Blue Rocket
Resolved
This incident has been resolved.
Posted Jan 17, 2019 - 01:09 GMT
Monitoring
We identified an issue with our power regulation unit (UPS - Uninterruptible Power Supply) at the core of the network, that had stopped providing power due to a unit failure. This has been resolved as of 00:20.

Emergency Maintenance may take place to investigate further and replace the faulty UPS. Advanced warning will be placed on the Statuspage before any maintenance would be done.
Posted Jan 17, 2019 - 00:53 GMT
Identified
We have identified an issue with our equipment at the core of the network, that is currently offline/unavailable to ourselves and our supplier.

Additionally, we are investigating the current cause of the loss and will take this as a matter of urgency to resolve as soon as possible.
Posted Jan 16, 2019 - 23:37 GMT
This incident affected: Elvaston Parish (Thulston), Weston-on-Trent (Park Lane Sector), Derby City (Derby Trading Estate, Ascot Drive Industrial Estate, Jubilee Business Park, West Meadows Industrial Estate), and BBRWISP (Voice Communications).